--- title: Create a Toll Free Phone Number description: Learn how to create a Toll Free Phone Number --- [Skip to content](https://help.vintory.com/create-a-toll-free-phone-number#main-content) English Show submenu for translations ![vintory Logo_web_res.png\]](https://help.vintory.com/hs-fs/hubfs/vintory%20Logo_web_res.png?height=40&name=vintory%20Logo_web_res.png) - [Submit a Support Ticket](https://www.vintory.com/support/) Open main navigation Close main navigation - [Submit a Support Ticket](https://www.vintory.com/support/) - English Show submenu for translations - [Go to vintory.com](https://vintory.com/) [Go to vintory.com](https://vintory.com/?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.vintory.com/?hsLang=en) 2. [Phone](https://help.vintory.com/phone?hsLang=en) # Create a Toll Free Phone Number ## Learn how to create a Toll Free Phone Number Updated: December 09, 2025 1. Navigate to **Settings** in the menu pane and then click on **Phone Numbers**. 2. Click on **+ Add Number** and select **Add Phone Number**. [![Add Number](https://help.vintory.com/hs-fs/hubfs/Screenshot%202023-08-30%20at%2010-24-19%20AM-png.png?width=202&height=226&name=Screenshot%202023-08-30%20at%2010-24-19%20AM-png.png)](https://help.vintory.com/hubfs/Screenshot%202023-08-30%20at%2010-24-19%20AM-png.png?hsLang=en) 3. Click on the **Filter** tab.  Select only the **Toll Free** checkbox for Number Type and click **Apply**. [![Screenshot 2023-08-31 at 9.42.26 AM](https://help.vintory.com/hs-fs/hubfs/Screenshot%202023-08-31%20at%209.42.26%20AM.png?width=477&height=244&name=Screenshot%202023-08-31%20at%209.42.26%20AM.png)](https://help.vintory.com/hubfs/Screenshot%202023-08-30%20at%2010-27-12%20AM-png.png?hsLang=en) 4. **Select the desired number** from the list and click **Proceed to Buy**. [![buy](https://help.vintory.com/hs-fs/hubfs/Screenshot%202023-08-30%20at%2010-29-27%20AM-png.png?width=608&height=105&name=Screenshot%202023-08-30%20at%2010-29-27%20AM-png.png)](https://help.vintory.com/hubfs/Screenshot%202023-08-30%20at%2010-29-27%20AM-png.png?hsLang=en) 5. Configure your [**phone number settings**](https://help.vintory.com/phone-number-settings-explained?hsLang=en).  6. Be sure to [**test your campaign phone number**](https://help.vintory.com/testing-your-campaign-phone-numbers?hsLang=en). **You must register EACH Toll Free Number before you can use it.** ### Register your Toll Free Number You must register **EACH** Toll Free Number before you can use it. Please be sure to use the same information you have listed in your [Business Profile](https://help.vintory.com/how-to-register-for-a2p-10-dlc?hsLang=en). 1. To the right of the newly created toll free number, click on the **3 dots** and select **Number info**. [![Number Info](https://help.vintory.com/hubfs/Screenshot%202023-08-31%20at%209-47-58%20AM-png.png)](https://help.vintory.com/hubfs/Screenshot%202023-08-31%20at%209-47-58%20AM-png.png?hsLang=en) 2. Underneath the Toll Free Verification, click on **Start Registration** (you will see this is required). [![Start Registration](https://help.vintory.com/hs-fs/hubfs/Screenshot%202023-08-31%20at%209-49-14%20AM-png.png?width=265&height=482&name=Screenshot%202023-08-31%20at%209-49-14%20AM-png.png)](https://help.vintory.com/hubfs/Screenshot%202023-08-31%20at%209-49-14%20AM-png.png?hsLang=en) 3. Complete the **Business and Contact information **screen.  Be sure that your Legal Business Name is exactly as it appears on your EIN registration.  Please use the name, email, and phone number of your Authorized Representative listed in your [Business Profile](https://help.vintory.com/how-to-register-for-a2p-10-dlc?hsLang=en).   Please use your Vintory landing page website URL. [![Business and contact info](https://help.vintory.com/hs-fs/hubfs/Screenshot%202023-08-31%20at%2010-17-04%20AM-png.png?width=654&height=378&name=Screenshot%202023-08-31%20at%2010-17-04%20AM-png.png)](https://help.vintory.com/hubfs/Screenshot%202023-08-31%20at%2010-17-04%20AM-png.png?hsLang=en) 4. Complete the **Business location** section. [![business location](https://help.vintory.com/hubfs/Screenshot%202023-08-31%20at%2010-21-33%20AM-png.png)](https://help.vintory.com/hubfs/Screenshot%202023-08-31%20at%2010-21-33%20AM-png.png?hsLang=en) 5. Complete the **Messaging Use Case** section. [![messaging use case](https://help.vintory.com/hs-fs/hubfs/Screenshot%202023-08-31%20at%2010-22-48%20AM-png.png?width=585&height=509&name=Screenshot%202023-08-31%20at%2010-22-48%20AM-png.png)](https://help.vintory.com/hubfs/Screenshot%202023-08-31%20at%2010-22-48%20AM-png.png?hsLang=en) **Please complete the following screen using the information listed below.** - **Estimated Monthly Volume:** 1,000 - **Opt-In Type:** Web Form - **Use Case Categories:** Customer Care, Account Notifications, Delivery Notifications (select all 3) - **Opt-In Workflow Image URLs: (Copy and paste)** [www.loom.com/share/d1dee514c8c540cd9ab7651edc6d0a46?sid=aaaa98d5-20eb-49f3-bd4c-4bdbaf5f3349](http://www.loom.com/share/d1dee514c8c540cd9ab7651edc6d0a46?sid=aaaa98d5-20eb-49f3-bd4c-4bdbaf5f3349) - **Use Case Description: (Copy and Paste)** This campaign will be used by our sales people to reach out to their clients that have been opted into receiving messages.  This will also be used for any appointment confirmation and reminders that users have also opted in for. - **Message Content: (Copy, Paste, and fill in your Legal Business Name)** Hi JJ! This is Kristen from \[**LEGAL BUSINESS NAME**\].  We’ve received your request for more information and will be in touch shortly to schedule a meeting.  Reply STOP to unsubscribe. 6. Click **Send information for Verification** to complete. 7. Once Submitted, it should now say "**In Review**."  No further action is required.[![in review](https://help.vintory.com/hubfs/Screenshot%202023-08-31%20at%201-02-23%20PM-png.png)](https://help.vintory.com/hubfs/Screenshot%202023-08-31%20at%201-02-23%20PM-png.png?hsLang=en) ### Using your Toll Free Number While in the "In Review" stage, your Toll Free Number **can be used**.  However, it does have some limitations on texting until the review is being completed. **In Review:** Daily limit: 2,000 message segments Weekly limit: 6,000 message segments Monthly limit: 10,000 message segments Until you are registered through A2P 10 DLC, your SMS messages will automatically be routed through the Toll Free number. You can watch this [video](https://training.vintory.com/courses/setting-up-your-settings/lectures/49013183) and learn more on how to create and register a toll free number.   - [Sales Training & Education](https://help.vintory.com/sales-training-education?hsLang=en#main-content) - [Success Hub](https://help.vintory.com/sales-training-education?hsLang=en#success-hub) - [Sales Training](https://help.vintory.com/sales-training-education?hsLang=en#sales-training) - [Cold Calling](https://help.vintory.com/sales-training-education?hsLang=en#cold-calling) - [Reminders](https://help.vintory.com/sales-training-education?hsLang=en#reminders) - [Settings](https://help.vintory.com/settings?hsLang=en#main-content) - [Business Profile](https://help.vintory.com/settings?hsLang=en#business-profile) - [Company Billing](https://help.vintory.com/settings?hsLang=en#company-billing) - [Individual User Profile](https://help.vintory.com/settings?hsLang=en#individual-user-profile) - [Email](https://help.vintory.com/settings?hsLang=en#email) - [My Staff](https://help.vintory.com/settings?hsLang=en#my-staff) - [Pipeline](https://help.vintory.com/settings?hsLang=en#pipeline) - [Custom Fields](https://help.vintory.com/settings?hsLang=en#custom-fields) - [Custom Values](https://help.vintory.com/settings?hsLang=en#custom-values) - [Domain](https://help.vintory.com/settings?hsLang=en#domain) - [Media](https://help.vintory.com/settings?hsLang=en#media) - [Integrations](https://help.vintory.com/settings?hsLang=en#integrations) - [Tags](https://help.vintory.com/settings?hsLang=en#tags) - [Phone Numbers](https://help.vintory.com/settings?hsLang=en#phone-numbers) - [Calendars](https://help.vintory.com/settings?hsLang=en#calendars) - [Dashboard](https://help.vintory.com/dashboard?hsLang=en) - [Conversations](https://help.vintory.com/conversations?hsLang=en#main-content) - [Manual Actions](https://help.vintory.com/conversations?hsLang=en#manual-actions) - [Calendars](https://help.vintory.com/calendars?hsLang=en#main-content) - [Troubleshooting](https://help.vintory.com/calendars?hsLang=en#troubleshooting) - [Contacts](https://help.vintory.com/contacts?hsLang=en#main-content) - [SMS & Email](https://help.vintory.com/contacts?hsLang=en#sms-email) - [Smart List](https://help.vintory.com/contacts?hsLang=en#smart-list) - [Tasks](https://help.vintory.com/contacts?hsLang=en#tasks) - [Company](https://help.vintory.com/contacts?hsLang=en#company) - [Troubleshooting](https://help.vintory.com/contacts?hsLang=en#troubleshooting) - [Opportunities](https://help.vintory.com/opportunities?hsLang=en) - [Owner Contracts](https://help.vintory.com/owner-contracts?hsLang=en) - [Phone](https://help.vintory.com/phone?hsLang=en#main-content) - [Phone Number Settings](https://help.vintory.com/phone?hsLang=en#phone-number-settings) - [Troubleshooting](https://help.vintory.com/phone?hsLang=en#troubleshooting) - [Mobile App](https://help.vintory.com/mobile-app?hsLang=en) - [Marketing](https://help.vintory.com/marketing?hsLang=en#main-content) - [Emails](https://help.vintory.com/marketing?hsLang=en#emails) - [Templates (Snippets)](https://help.vintory.com/marketing?hsLang=en#templates-snippets) - [Trigger Links](https://help.vintory.com/marketing?hsLang=en#trigger-links) - [Automation](https://help.vintory.com/automation?hsLang=en#main-content) - [Troubleshooting](https://help.vintory.com/automation?hsLang=en#troubleshooting) - [Owner Onboarding & Retention Workflows](https://help.vintory.com/owner-onboarding-retention-workflows?hsLang=en#main-content) - [Owner Onboarding](https://help.vintory.com/owner-onboarding-retention-workflows?hsLang=en#owner-onboarding) - [Owner Retention](https://help.vintory.com/owner-onboarding-retention-workflows?hsLang=en#owner-retention) - [Sites](https://help.vintory.com/sites?hsLang=en#main-content) - [Funnels](https://help.vintory.com/sites?hsLang=en#funnels) - [Forms](https://help.vintory.com/sites?hsLang=en#forms) - [Blogs](https://help.vintory.com/sites?hsLang=en#blogs) - [Surveys](https://help.vintory.com/sites?hsLang=en#surveys) - [Chat Widget](https://help.vintory.com/sites?hsLang=en#chat-widget) - [Design Studio](https://help.vintory.com/design-studio?hsLang=en) - [Data](https://help.vintory.com/data?hsLang=en#main-content) - [Asset Management](https://help.vintory.com/data?hsLang=en#asset-management) - [Cold Email Reporting](https://help.vintory.com/cold-email-reporting?hsLang=en) - [Sales Tools](https://help.vintory.com/sales-tools?hsLang=en#main-content) - [ROI Calculator](https://help.vintory.com/sales-tools?hsLang=en#roi-calculator) - [Pro Formas](https://help.vintory.com/sales-tools?hsLang=en#pro-formas) - [Agent Outreach](https://help.vintory.com/sales-tools?hsLang=en#agent-outreach) - [Realtor Package](https://help.vintory.com/sales-tools?hsLang=en#realtor-package) - [Troubleshooting](https://help.vintory.com/troubleshooting?hsLang=en) - [Support](https://help.vintory.com/support?hsLang=en) # Vintory [Help Center](https://help.vintory.com?hsLang=en) Copyright © 2025, Vintory