Create a Toll Free Phone Number

Learn how to create a Toll Free Phone Number

Updated: October 25, 2024

1. Navigate to Settings in the menu pane and then click on Phone Numbers.
2. Click on + Add Number and select Add Phone Number.
   
   
3. Click on the Filter tab.  Select only the Toll Free checkbox for Number Type and click Apply.
   
   
   
   
   
4. Select the desired number from the list and click Proceed to Buy.
   
   
5. Configure your phone number settings. 
6. Be sure to test your campaign phone number.

Register your Toll Free Number

You must register EACH Toll Free Number before you can use it.

1. To the right of the newly created toll free number, click on the 3 dots and select Number info.
   
   
   
   
2. Underneath the Toll Free Verification, click on Start Registration (you will see this is required).
   
   
3. Complete the Business and Contact information screen.  Be sure that your Legal Business Name is exactly as it appears on your EIN registration.  Please use the name, email, and phone number of your Authorized Representative listed in your Business Profile.   Please use your Vintory landing page website URL.
   
   
4. Complete the Business location section.
   
   
5. Complete the Messaging Use Case section.
   
   
   
   Please complete the following screen using the information listed below.
   
   • Estimated Monthly Volume: 1,000
   • Opt-In Type: Web Form
   • Use Case Categories: Customer Care, Account Notifications, Delivery Notifications (select all 3)
   • Opt-In Workflow Image URLs: (Copy and paste) www.loom.com/share/d1dee514c8c540cd9ab7651edc6d0a46?sid=aaaa98d5-20eb-49f3-bd4c-4bdbaf5f3349
   • Use Case Description: (Copy and Paste)
     This campaign will be used by our sales people to reach out to their clients that have been opted into receiving messages.  This will also be used for any appointment confirmation and reminders that users have also opted in for.
   • Message Content: (Copy, Paste, and fill in your Legal Business Name)
     

     Hi JJ! This is Kristen from [LEGAL BUSINESS NAME].  We’ve received your request for more information and will be in touch shortly to schedule a meeting.  Reply STOP to unsubscribe.

6. Click Send information for Verification to complete.
7. Once Submitted, it should now say "In Review."  No further action is required.

Using your Toll Free Number

While in the "In Review" stage, your Toll Free Number can be used.  However, it does have some limitations on texting until the review is being completed.

In Review:

Daily limit: 2,000 message segments

Weekly limit: 6,000 message segments

Monthly limit: 10,000 message segments