Skip to content
English
Sign in
Go to vintory.com
  • There are no suggestions because the search field is empty.

Phone Number Settings Explained

Learn more about the Phone Number System and its settings

Updated: November 18, 2025

To adjust your phone system settings in Vintory, head to Settings > Phone System where you can review available options and make any necessary updates.

  1. Phone Numbers
    1. Phone Number Configuration
  2. Number Pools
  3. Verified Caller IDs

 

 

Phone Number 1

 

1. Phone Numbers


Friendly Name

The internal name for the phone number (Example: “Main Outbound BD Number,”
Postcards,” “Landing Page,” or maybe you’ll name it after an employee who will get assigned this number - “John’s Main Line”)

Forwarding Number

The phone number to which inbound calls are made to will be redirected to whatever number is saved in the Forwarding Number column.  This should be an actual phone number, not another created/ VoIP number. If you do not have a direct number to forward to for a variety of reas,ons consider our Inbound Appointment Setting Service. 

Call Timeouts

  • Inbound timeout:

The amount of time (in seconds) the system lets the inbound call ring before being dropped or forwarded to a pre-recorded voicemail uploaded in the Business Profile. Make sure to Test Your Campaign Numbers and your timeouts to ensure the contact does reach your voicemail in the case that you do not answer. 

  • Outbound timeout: 

The amount of time (in seconds) the system lets the outbound call ring before dropping the call. Setting a shorter outbound timeout to 30 +/- seconds will reduce your chances of reaching the customer's/leads voicemail. This is ideal if you run voicemail drop campaigns or your agents have large lists and only want to speak to readily available leads.

2. Number Pools

Number pools are a great way to track the calls driven by paid campaigns. Using number pools, you can attribute call-tracking conversations based on specific phone numbers being shown to leads that land on designated landing pages and websites. These numbers(s) are only displayed on specific pages and are only shown to leads who take a specific course of action.


Please refer to our detailed Number Pool Knowledge Base article for further information

3. Verified Caller ID

With the verified Caller ID feature, you can display your existing phone number (non-account) to contacts when making outbound calls. Also known as Verified Caller ID.

Follow the steps below to add a verified Caller ID

  1. Click on Add Verified Caller ID Under "Add Number Tab"
  2. Enter your phone number and verify the phone number as New Caller ID
  3. After clicking verify number you will get a pop up with verification code and a call to your phone number for verification. You will be asked to enter the verification code. Please answer the call and enter the provided verification code to proceed. Once this is done your number will be verified and will added under verified caller iD tab.
  4. Select the Phone Number under Phone Number Tab (Image labeled - 1) for which you want to use your phone number as caller ID.
    1. Click on three dots for the Phone Number under Phone Number Tab for which you want to use your phone number as caller ID
    2. Click on Edit Configuration Option
    3. Select Advanced Settings
    4. Choose your phone number from the "Bring Your Own Number" drop-down. 

A. Phone Number Configuration

Click on three dots for the Phone Number under the Phone Number Tab and select "Edit Configuration" and the following screen will be displayed.

Phone Number 2

  1. Friendly Name

  2. Calls Go To (aka Call Forwarding)

    1. Here you can select how this number should route calls and which team member it should be routed to. (1st Priority)
      1. You can also ring multiple device types used by them at the same time.
    2. An additional phone number can be setup as a second priority. Simply select your country code and enter the phone number
    3. As a third priority, you can also select your Voice AI agent.
    4. Time Out Settings
    5. Ring more team members! When a lead calls that phone number, it will ring the selected users at the same time.  Essentially, the first one that picks up is the winner.

  3. Advanced Settings (call recording and caller iDs) 

    1. Turning on call recording is incredibly powerful as we will not only record the calls, but also publish the recording right into the conversation stream of each contact, along with all the emails, text messages, Facebook messages, and Instagram DMs! 
    2. If you turn this on, please be aware that most states require that you enter a call recording message, like “this call will be recorded for quality purposes,” so that the caller is aware.

2. Call Forwarding

 

Enable Call Connect

If this box is not checked, incoming calls will function as normal so that the call immediately connects when you answer. If we check this box, however, you’ll hear a whisper message prompting you to push a button on your phone to accept the incoming call.


Why you would want to activate this feature:

Throughout the CRM, you can automate off-call statuses such as connected vs. not connected, which enables you to do powerful things like automatically sending a text message back to any inbound calls that go unanswered. We call that the Missed-Call Text-Back.

To execute automation like that, the system needs to know if a call is connected, and often it can get confused by thinking that a voicemail recording is actually a person. When that happens, the call is categorized as connected even though it really didn’t connect to a human.

We can eliminate the possibility of confusion by checking the checkbox. By checking the box, the receiver of the inbound call must press a key to connect. That way, the system always knows whether or not a call was actually answered by a human, which is why we recommend turning this on (checking the box).

Whisper Message

The Whisper Message controls the message played to the person who answers the call when the Call-Connect features are enabled. So we would put something like “This is a call from Vintory” or “Call from Vintory, press a key to connect” so that you know you’re about to hop on a call from the Vintory system and that you need to press a key to connect.

Call Recording

The ability to turn on call recording is incredibly powerful as we will not only record the calls, but we will also publish the recording right into the conversation stream of each contact, along with all the emails, text messages, Facebook messages, Instagram DMs, and more! 

 

 

 



Ring Incoming Call to all Users - BETA feature

We offer the option for phone numbers to "Ring All Users."  You may assign a campaign phone number to more than one user (example: multiple BD reps).  !
Click here to learn more.!