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Ring Multiple Team Members

Learn about the option to Ring Multiple Users/Team Members

Updated: December 10, 2025

We offer the option for phone numbers to "Ring Team Members."  You may assign a campaign phone number to more than one user (example: multiple BD reps).  When a lead calls that phone number, it will ring to those users at the same time.  Essentially, the first one that picks up is the winner!

Step 1: Choose where to send your calls

  1. Navigate to Settings in the menu pane and then My Staff.
  2. Select the edit pencil icon next to the user.
  3. Expand the Call & Voicemail Settings section.
  4. In the Inbound Twilio Number dropdown, select if you want it to ring to the Web app, Mobile app, User Phone Number or Desktop and save.
  5. Repeat this for each User.

PN - Ring All 1

Web App: Your Vintory App must be open to the correct account on your desktop computer to receive the calls.

Mobile App: You must have your Vintory mobile app downloaded, logged in, and open (in the background) to the correct account to receive the calls.

Phone Number: Calls will be routed to the User's phone number.

Note: If you have more than one Vintory account (multiple markets), you will only receive calls to the account that you have open at the time.  Option: Having multiple users assigned to Ring All Users in one market and a different set of users assigned in the other market.

Step 2: Set up Ring All Users

  1. Navigate to Settings in the menu pane and then Phone Numbers.
  2. Locate the campaign phone number you wish to have Ring All Users.  Select the three dots to the right and click Edit Configuration.
  3. In the Call Forwarding tab, scroll down to select "Ring More Team Members"

    PN - Ring All 2
  4. In the dropdown, select the users you want it to ring to. You may select up to 6 users.
  5. Click SAVE.