Overview of Conversations & Contacts Menu Tabs

Updated: November 14, 2025

The Conversations & Contacts workspace brings all your customer communication together so nothing slips through the cracks. Instead of jumping between inboxes, channels, and tabs, you can see every message — texts, emails, calls, DMs, even internal team notes — in a single, organized view.

And when you click into a contact, you get their entire story at a glance: where they came from, the notes your team has left, and what stage of your pipeline they’re in. It’s a clean, simple way to understand your customers better and respond with confidence.