Conversations - Internal Chats

Updated: November 14, 2025

Internal Chat provides secure, private threads within the Conversations tab exclusively for your team’s collaboration. These messages remain internal and are never visible to leads or customers, ensuring all communication stays confidential and focused on your operations.

You could think of them as:

• Slack-style internal notes

• Team messaging inside a specific contact record

• A way for your team to coordinate without leaving the Conversation

• A tool for assigning tasks, leaving context, tagging teammates, and tracking follow-ups