Workflows Stop on Response

Learn about the Stop on Response feature in a workflow

Updated: September 16, 2024

Stop on Response

If enabled, ends workflow for a contact if the contact responds to a message that is sent from the workflow

This feature allows a workflow to be interrupted and end for contact as soon as they respond to a message sent from the workflow. This setting is handy when further progression in the workflow depends on the recipient's response or when you don't want to overwhelm your contact with further messages after they have replied.

Frequently Asked Questions about Stop On Response Setting:

What types of responses will trigger 'Stop On Response'?

Any reply from the contact to an SMS, email, GMB Message, Facebook Message, or call sent from the workflow will trigger 'Stop On Response'..'

Does 'Stop On Response' end the workflow for all contacts if one contact responds?

No, 'Stop On Response' only ends the workflow for the specific contact who responded. It does not affect other contacts in the workflow.

Can I resume the workflow for contact after 'Stop On Response' has been triggered?

No, once 'Stop On Response' is triggered, the workflow ends for that contact. If you want the contact to go through the workflow again, re-enter them, provided the 'Allow Re-Entry' setting is enabled.