Learn about the Stop on Response feature in a workflow
Updated: August 11, 2025
Stop on Response
To enable the 'Stop on Response' feature, go to the Automations section in your account, select the desired Automation, and then access the workflow's Settings. When this feature is activated, the workflow will stop for a contact as soon as they reply to any message sent from the workflow.
This feature allows a workflow to be interrupted and end for contact as soon as they respond to a message sent from the workflow. This setting is handy when further progression in the workflow depends on the recipient's response or when you don't want to overwhelm your contact with further messages after they have replied.
Frequently Asked Questions about Stop On Response Setting:
What types of responses will trigger 'Stop On Response'?
Any reply from the contact to an SMS, email, GMB Message, Facebook Message, or call sent from the workflow will trigger 'Stop On Response'..'
Does 'Stop On Response' end the workflow for all contacts if one contact responds?
No, 'Stop On Response' only ends the workflow for the specific contact who responded. It does not affect other contacts in the workflow.
Can I resume the workflow for contact after 'Stop On Response' has been triggered?
No, once 'Stop On Response' is triggered, the workflow ends for that contact. If you want the contact to go through the workflow again, re-enter them, provided the 'Allow Re-Entry' setting is enabled.