Phone
      Back to home
      1. Help Center
      2. Phone

      WhatsApp Integration

      Integrating WhatsApp for Efficient Collaboration and Messaging

      Updated: October 15, 2024

      Initiating WhatsApp Connection 

      1. Navigate to Settings in the navigation pane and then WhatsApp.
      2. Purchase WhatsApp by submitting the payment details.
      3. Once you click the Pay and Subscribe button the system will create the subscription, process the payment, and take you directly to the WhatsApp dashboard.

       

      How does the billing work?

      1. The monthly charge gets you free inbound and outbound messages. When the lead sends an inbound text, it gives you a 24-hour window when you can text them back. The window keeps extending with every message. 
      2. If you need to do outreach or if it's been more than 24 hours, you will need to use a campaign/template message which is charged. That opens the conversation up for a 24 hour window which again keeps extending with every message
      3. All the outbound template messages will be charged based on the Country the message is sent to and the type of Template [Marketing, Utility, Authentication and Services] used. Attached is the list for reference.