Addressing Concerns About Company Size and Onsite Facilities for a Hassle-Free Property Ownership Experience
I feel more comfortable with a larger, more established company
#1 - The Ask
May I ask why that is so important to you?
Are you concerned your property would get too much attention?
#2 - Build Value
The value of working with a smaller company is that your property will receive more attentive service and more investment in marketing. With a smaller company you get more of a personal touch and feedback on how to make the most of your property and bookings.
#3 - Imagine
Yes this is a small company, but imagine how great it will be to have a personal relationship with the business owner and not be a face in the crowd.
#4 - Would You Rather
Would you rather be a VIP with you management company that would work hard everyday for you and your property. Or would you rather be just a number and property in a portfolio?
#5 - FOMO
By working with a small company you’d not be missing out on the very best customer service, and you’d not have to worry that the big manager is playing favorites and giving most of the bookings to their longtime favorites. At Koloa Kai, you’d be very important and we’d sure your property was a true joy to own.
You don’t have an onsite facility.
#1 - The Ask
May I ask why that is more important to you than unparalleled service?
#2 - Build Value
By not having the overhead of a guest facing facility we are able to invest more dollars into marketing to drive more bookings. And we are able to dedicate more resources to helping your guests have a better experience through the entire process.
#3 - Imagine
Imagine how inefficient it is to have an onsite facility. None of the national brands have check in facilities and that’s because guests don’t want that experience. They want to go right to the property to relax, and most guests would be coming after hours to dropbox that is out of the way from the property. The guest can make one phone call and get quick assistance, no need to drive all the way to an office.
#4 - Would You Rather
Would you rather work with a company that had an onsite facility but also a lot of favoritism? Or would you rather work with a small boutique company that is looking out for you and your property specifically?
#5 - FOMO
With onsite management there can be a totem pole or pecking order of sorts. Longtime owners are at the top, and owners that have established personal relationships with the staff are at the top as well. With a small company, you’d not be missing out on many great bookings or have you service calls and questions go unanswered. Our goal is to treat you as the VIP you are.
Updated: Oct 2, 2023 6:30 PM