--- title: Outlook Email 2-way Sync description: Connect your Outlook Email for 2-way sync integration. --- [Skip to content](https://help.vintory.com/outlook-email-2-way-sync#main-content) English Show submenu for translations ![vintory Logo_web_res.png\]](https://help.vintory.com/hs-fs/hubfs/vintory%20Logo_web_res.png?height=40&name=vintory%20Logo_web_res.png) - [Submit a Support Ticket](https://www.vintory.com/support/) Open main navigation Close main navigation - [Submit a Support Ticket](https://www.vintory.com/support/) - English Show submenu for translations - [Go to vintory.com](https://vintory.com/) [Go to vintory.com](https://vintory.com/?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.vintory.com/?hsLang=en) 2. [Settings](https://help.vintory.com/settings?hsLang=en) 3. [Email](https://help.vintory.com/settings?hsLang=en#email) # Outlook Email 2-way Sync ## Connect your Outlook Email for 2-way sync integration. Updated: August 08, 2025   Please note: When you have Outlook 2-way sync enabled, any emails sent or received from your integrated email account will automatically appear in the conversation section of the contact, provided that the contact is already in the Vintory account.   If the contact is **NOT** present in the Vintory account, their information will not be retrieved. However, if any existing contacts are copied on the email thread, their details will be pulled in. Furthermore, calendar events involving other participants will automatically create them as contacts and include them in the system.   ### **What is Two-Way Sync** - All subsequent messages in the email thread will be in sync. Outbound emails sent from your personal email will start reflecting in the CRM and vice versa. - ***Please note**: Attachments of up to **3 MB** size work across this sync, any attachments larger than this size will cause the message to not sync over.* ### Steps to connect 1. Navigate to the **Settings** page. Go to the **Profile** tab and scroll down to the section titled **Email (2-way sync) [![outlook](https://lh5.googleusercontent.com/7B1AV4wv27vswuygiuygynnjNOJXK8GZN1-dwZ7gwd0-00ypwsnLeAgCd7USJkfhD3-msoLiAn9-qTDygFMMyS48BuRmcio3l5ESbC08r5pS7uHhoa0ujU8j1pF4Ud6NZwXOLWxHbgdswYvZ3AkmTMY)](https://help.vintory.com/hubfs/Screenshot%202023-04-05%20at%204-24-35%20PM-png.png?hsLang=en)** 2. Select **Outlook**, your email provider & click on **Connect [![Connect outlook](https://help.vintory.com/hs-fs/hubfs/mBVWnL8bflbaxM8Djfy_UHCxlhpa9aYGtQ.png?width=639&height=194&name=mBVWnL8bflbaxM8Djfy_UHCxlhpa9aYGtQ.png)](https://help.vintory.com/hubfs/mBVWnL8bflbaxM8Djfy_UHCxlhpa9aYGtQ.png?hsLang=en)** 3. Complete the authorization by entering your Outlook email ID credentials [![Outlook Sign in](https://help.vintory.com/hubfs/Screenshot%202023-04-05%20at%204-23-43%20PM-png-1.png)](https://help.vintory.com/hubfs/Screenshot%202023-04-05%20at%204-23-43%20PM-png-1.png?hsLang=en) 4. Approve for permissions requested for **LeadConnector. [![Allow access](https://help.vintory.com/hs-fs/hubfs/Screenshot%202023-04-05%20at%204-33-57%20PM-png.png?width=249&height=426&name=Screenshot%202023-04-05%20at%204-33-57%20PM-png.png)](https://help.vintory.com/hubfs/Screenshot%202023-04-05%20at%204-33-57%20PM-png.png?hsLang=en) [![Allow](https://help.vintory.com/hs-fs/hubfs/DNRjHYfFf17fEXfeXb-ypPjxirSlR7P5ZA.png?width=390&height=268&name=DNRjHYfFf17fEXfeXb-ypPjxirSlR7P5ZA.png)](https://help.vintory.com/hubfs/DNRjHYfFf17fEXfeXb-ypPjxirSlR7P5ZA.png?hsLang=en)** 5. On the profile page, scroll back down to the section titled **Email (2-way sync)** to view your email in the connected status. [![connected](https://help.vintory.com/hs-fs/hubfs/36-6kdo8xbItgNvL7sH3sbtwUlOAnuTfbQ.png?width=639&height=318&name=36-6kdo8xbItgNvL7sH3sbtwUlOAnuTfbQ.png)](https://help.vintory.com/hubfs/36-6kdo8xbItgNvL7sH3sbtwUlOAnuTfbQ.png?hsLang=en) Other Functionalities **Update Email** This helps users to change their connected email ID to another email ID without disconnecting the previous connection. [![update](https://lh6.googleusercontent.com/ah4G7HJqspqC6gp4TbTlkDGsblh2dRJgLVnwl2_o1r6F9rKo5Dg2PCQ-w25gmjstbm-1c-L6bwGz800JfMOZWzgsk5RtUcwV7g6xvDB7Jd06BfQ7n62UeYbEWKmkwoQfToYycDpX9CytDwnTbzaMYyc)](https://help.vintory.com/hubfs/K7lc8soEvt0eZrmsM_N1Bi4SkEDNDfhIsA.png?hsLang=en) **Disconnect Email** This helps users to disconnect their connection and stop the sync with the CRM. Post disconnect, emails or messages will not sync between both platforms. [![disconnect](https://lh4.googleusercontent.com/cCN3_nDMpVIg_QYVQoW2lkAIq857isSlTiIhUNTiX_sdERSrWTr8f7a-7wIEiLEfFP54-CdA6Lebqc5yv3Z54MipxHwqhYZt6kPt2L7f_gS3qvUE70v7JW25x7jrf7bUTXBV2g_Sd3W2LapEEZdOkw0)](https://help.vintory.com/hubfs/-1hFYB1PHiPT0S6vhujtn2BPxSBXrHPIAA.png?hsLang=en) - [Sales Training & Education](https://help.vintory.com/sales-training-education?hsLang=en#main-content) - [Success Hub](https://help.vintory.com/sales-training-education?hsLang=en#success-hub) - [Sales Training](https://help.vintory.com/sales-training-education?hsLang=en#sales-training) - [Cold Calling](https://help.vintory.com/sales-training-education?hsLang=en#cold-calling) - [Reminders](https://help.vintory.com/sales-training-education?hsLang=en#reminders) - [Settings](https://help.vintory.com/settings?hsLang=en#main-content) - [Business Profile](https://help.vintory.com/settings?hsLang=en#business-profile) - [Company Billing](https://help.vintory.com/settings?hsLang=en#company-billing) - [Individual User Profile](https://help.vintory.com/settings?hsLang=en#individual-user-profile) - [Email](https://help.vintory.com/settings?hsLang=en#email) - [My Staff](https://help.vintory.com/settings?hsLang=en#my-staff) - [Pipeline](https://help.vintory.com/settings?hsLang=en#pipeline) - [Custom Fields](https://help.vintory.com/settings?hsLang=en#custom-fields) - [Custom Values](https://help.vintory.com/settings?hsLang=en#custom-values) - [Domain](https://help.vintory.com/settings?hsLang=en#domain) - [Media](https://help.vintory.com/settings?hsLang=en#media) - [Integrations](https://help.vintory.com/settings?hsLang=en#integrations) - [Tags](https://help.vintory.com/settings?hsLang=en#tags) - [Phone Numbers](https://help.vintory.com/settings?hsLang=en#phone-numbers) - [Calendars](https://help.vintory.com/settings?hsLang=en#calendars) - [Dashboard](https://help.vintory.com/dashboard?hsLang=en) - [Conversations](https://help.vintory.com/conversations?hsLang=en#main-content) - [Manual Actions](https://help.vintory.com/conversations?hsLang=en#manual-actions) - [Calendars](https://help.vintory.com/calendars?hsLang=en#main-content) - [Troubleshooting](https://help.vintory.com/calendars?hsLang=en#troubleshooting) - [Contacts](https://help.vintory.com/contacts?hsLang=en#main-content) - [SMS & Email](https://help.vintory.com/contacts?hsLang=en#sms-email) - [Smart List](https://help.vintory.com/contacts?hsLang=en#smart-list) - [Tasks](https://help.vintory.com/contacts?hsLang=en#tasks) - [Company](https://help.vintory.com/contacts?hsLang=en#company) - [Troubleshooting](https://help.vintory.com/contacts?hsLang=en#troubleshooting) - [Opportunities](https://help.vintory.com/opportunities?hsLang=en) - [Owner Contracts](https://help.vintory.com/owner-contracts?hsLang=en) - [Phone](https://help.vintory.com/phone?hsLang=en#main-content) - [Phone Number Settings](https://help.vintory.com/phone?hsLang=en#phone-number-settings) - [Troubleshooting](https://help.vintory.com/phone?hsLang=en#troubleshooting) - [Mobile App](https://help.vintory.com/mobile-app?hsLang=en) - [Marketing](https://help.vintory.com/marketing?hsLang=en#main-content) - [Emails](https://help.vintory.com/marketing?hsLang=en#emails) - [Templates (Snippets)](https://help.vintory.com/marketing?hsLang=en#templates-snippets) - [Trigger Links](https://help.vintory.com/marketing?hsLang=en#trigger-links) - [Automation](https://help.vintory.com/automation?hsLang=en#main-content) - [Troubleshooting](https://help.vintory.com/automation?hsLang=en#troubleshooting) - [Owner Onboarding & Retention Workflows](https://help.vintory.com/owner-onboarding-retention-workflows?hsLang=en#main-content) - [Owner Onboarding](https://help.vintory.com/owner-onboarding-retention-workflows?hsLang=en#owner-onboarding) - [Owner Retention](https://help.vintory.com/owner-onboarding-retention-workflows?hsLang=en#owner-retention) - [Sites](https://help.vintory.com/sites?hsLang=en#main-content) - [Funnels](https://help.vintory.com/sites?hsLang=en#funnels) - [Forms](https://help.vintory.com/sites?hsLang=en#forms) - [Blogs](https://help.vintory.com/sites?hsLang=en#blogs) - [Surveys](https://help.vintory.com/sites?hsLang=en#surveys) - [Chat Widget](https://help.vintory.com/sites?hsLang=en#chat-widget) - [Design Studio](https://help.vintory.com/design-studio?hsLang=en) - [Data](https://help.vintory.com/data?hsLang=en#main-content) - [Asset Management](https://help.vintory.com/data?hsLang=en#asset-management) - [Cold Email Reporting](https://help.vintory.com/cold-email-reporting?hsLang=en) - [Sales Tools](https://help.vintory.com/sales-tools?hsLang=en#main-content) - [ROI Calculator](https://help.vintory.com/sales-tools?hsLang=en#roi-calculator) - [Pro Formas](https://help.vintory.com/sales-tools?hsLang=en#pro-formas) - [Agent Outreach](https://help.vintory.com/sales-tools?hsLang=en#agent-outreach) - [Realtor Package](https://help.vintory.com/sales-tools?hsLang=en#realtor-package) - [Troubleshooting](https://help.vintory.com/troubleshooting?hsLang=en) - [Support](https://help.vintory.com/support?hsLang=en) # Vintory [Help Center](https://help.vintory.com?hsLang=en) Copyright © 2025, Vintory ```json { "@context" : "https://schema.org", "@type" : "VideoObject", "caption" : { "@type" : "MediaObject", "contentUrl" : "https://help.vintory.com/media-transcripts/135806611274/en.vtt", "inLanguage" : "en", "name" : "en Captions" }, "contentUrl" : "https://5442952.fs1.hubspotusercontent-na1.net/hubfs/5442952/Support/Settings/Email%202-Way%20Sync%20for%20Outlook%20(2).mp4", "dateModified" : "2025-09-18T01:09:12.833Z", "duration" : "PT45.7S", "height" : 720, "name" : "Email 2-Way Sync for Outlook (2)", "thumbnailUrl" : "https://5442952.fs1.hubspotusercontent-na1.net/hubfs/5442952/Support/Settings/Email%202-Way%20Sync%20for%20Outlook%20(2).mp4/medium.jpg", "uploadDate" : "2023-09-20T18:46:14.885Z", "width" : 1152 } ```