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Missed Call Text Back - Workflow

Understanding and Editing the Missed Call Text Back Workflow

Updated: May 04, 2026

IMPORTANT: Some workflows include viewing and editing restrictions that are only available to Vintory staff. If you’re unable to view or update a workflow—such as editing an email or adding a wait step—please contact support with details about what you’re trying to do so we can help.

 The steps below are still accurate, but the user interface may look slightly different.

You can locate the Missed Call Text Back - Workflow via Automations > Missed Call Text Back 

We've created this workflow to replace the system-enabled missed call text back to avoid A2P compliance violations on your account. (We recommend disabling this feature)

Trigger:

The workflow will only be triggered by any call statuses of busy, canceled, voicemail, or no-answer.  Once triggered, the contact will move through the waiting periods and then notify the assigned user via email and text of the missed call. 

This workflow does NOT create an opportunity.

Condition:

If the contact has already opted-in for SMS, the missed call text, which can be edited to match your brand voice, will automatically be sent. If not, no texts will be sent to ensure your account's alignment with A2P regulations. 

MCTB - 1