Missed Call Text Back - Workflow

Understanding and Editing the Missed Call Text Back Workflow

Updated: April 01, 2025

Missed Call Text Back - Workflow

We've created this workflow to replace the system-enabled missed call text back to avoid A2P compliance violations on your account.

Trigger:

The workflow will only be triggered by any call statuses of busy, canceled, voicemail, or no-answer.  Once triggered, the contact will move through the waiting periods and then notify the assigned user via email and sms of the missed call. 

Condition:

If the contact has already opted-in for SMS, the missed call text which can be edited to match your brand voice will automatically be sent. If not, no texts will be sent to ensure your account's alignment with A2P regulations.