How to add a Wait Action

Learn how to add a "Wait" function to your workflows

Updated: November 04, 2024

The wait function now includes:

• Branching - There will be two separate branches, one for an actual condition and one separate branch for Timeout. Using this you can take actions based on if the contact has fulfilled the wait condition or the wait has timed out.
• Text explanations for each branch - A text explanation for each branch node, which will explain what will happen for that specific branch.

When incorporating the Wait action, we encourage you to explore the various features available by utilizing the scroll bar located on the right side of the dropdown menu.

What will happen to my existing Wait actions? 

By default no changes will be done to your current "Wait" actions, these will be working as expected. If you want to switch to the newer version please follow the below-mentioned steps

• On opening any older version of Wait action with timeout option, you will see a banner about new branching changes.  You can move to new UI by clicking on "Enable branching"
• A pop up window will open, click on "Confirm"
• You will see another banner stating that Branching was enabled
• Save the action