--- title: DND feature (unsubscribe) description: How to Use the Unsubscribe or Do Not Disturb (DND) Feature. --- [Skip to content](https://help.vintory.com/dnd-feature-unsubscribe#main-content) English Show submenu for translations ![vintory Logo\_web\_res.png\]](https://help.vintory.com/hs-fs/hubfs/vintory%20Logo_web_res.png?height=40&name=vintory%20Logo_web_res.png) - [Submit a Support Ticket](https://www.vintory.com/support/) Open main navigation Close main navigation - [Submit a Support Ticket](https://www.vintory.com/support/) - English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.vintory.com/?hsLang=en) 2. [Contacts](https://help.vintory.com/contacts?hsLang=en) # DND feature (unsubscribe) ## How to Use the Unsubscribe or Do Not Disturb (DND) Feature Updated: October 21, 2025   **DND** stands for **Do Not Disturb or Do Not Contact**. It is a status or flag assigned to a contact or customer who has requested not to be contacted for marketing, sales, or other communications. This ensures that the company complies with privacy laws and customer preferences by preventing the CRM from sending emails, making phone calls, or engaging in other forms of outreach to those individuals. ### **Accessing the DND Feature in Conversations Tab** 1. Navigate to **Conversations** in the menu pane. 2. Click on the conversation of the lead that requests to be removed from your list. 3. In the right panel, open the contact and select the **DND** 4. Select the appropriate channel(s) to **DND** or check the box for **DND all** if the lead wanted to be totally removed from all channels. [![Conversations DND-1](https://help.vintory.com/hs-fs/hubfs/Conversations%20DND-1.png?width=670&height=315&name=Conversations%20DND-1.png)](https://help.vintory.com/hubfs/Conversations%20DND-1.png?hsLang=en) You can also select DND Inbound Calls and SMS for the contact's phone number. Inbound Calls from the number will be directly blocked whereas Inbound SMS will be blocked at system level so charges will incur. ### Accessing the DND Feature in the Contact Card 1. Navigate to **Contacts** in the menu pane. 2. Select the **Contact** you wish to make the DND changes. 3. Scroll down to the bottom and look for the **DND** section in the left column. 4. Select the appropriate channel(s) **to DND** or check the box for **DND all** if the contact wanted to be totally removed from all channels. [![Contacts DND](https://help.vintory.com/hs-fs/hubfs/Contacts%20DND.png?width=670&height=731&name=Contacts%20DND.png)](https://help.vintory.com/hubfs/Contacts%20DND.png?hsLang=en) Enabling Email DND will automatically unsubscribe the contact from future marketing campaign emails sent through the system. ### **Filtering Contacts for Marketing Campaigns** 1. Prepare to send your next marketing campaign or create a smart list. 2. Navigate to **Contacts** in the menu pane. 3. [Create a Smart List](https://help.vintory.com/migrated/creating-a-smart-list?hsLang=en)for your marketing campaign if you do not have an existing one. 4. Click on **More Filters** to specify criteria for the list. 5. Choose the filter for **DND.**  Select " **Is not** " **Enabled for All Channels** to filter out contacts who do not have the DND option on. Click **Apply** to make the changes. 6. 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