--- title: Call Scripts description: Creating and Using Call Scripts --- [Skip to content](https://help.vintory.com/call-scripts#main-content) English Show submenu for translations ![vintory Logo_web_res.png\]](https://help.vintory.com/hs-fs/hubfs/vintory%20Logo_web_res.png?height=40&name=vintory%20Logo_web_res.png) - [Submit a Support Ticket](https://www.vintory.com/support/) Open main navigation Close main navigation - [Submit a Support Ticket](https://www.vintory.com/support/) - English Show submenu for translations - [Go to vintory.com](https://vintory.com/) [Go to vintory.com](https://vintory.com/?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.vintory.com/?hsLang=en) 2. [Settings](https://help.vintory.com/settings?hsLang=en) # Call Scripts ## Creating and Using Call Scripts Updated: February 10, 2026 Only users with admin-level permissions can access this functionality. Call Scripts is a productivity tool available within the Web Dialer that allows admins to create predefined scripts for agents to follow during live calls. These scripts help standardize conversations, reinforce compliance, and support new agents by ensuring everyone is aligned with the right messaging at the right time.   Call Scripts can be created from your **phone settings**. Once published, they become instantly accessible to all agents in the Web Dialer. ### Creating Call Scripts In your account, navigate to **Settings > Phone Numbers > Advanced Settings > Call Scripts** **Steps to Create a Call Script:**     1.    Navigate to **Settings**     2.    Click on **Phone System**     3.    Scroll down to **Voice**     4.    Click on **Call Scripts**     5.    Select **+ Add Script**     6.    Enter a script name and the content of the script     7.    Click **Save** ### How to Use Call Scripts    1.    Start or receive a call using the **Dialer **in the top right hand corner of your account     2.    Click on the **Scripts** button within the dialer interface     3.    Select a script from the dropdown list     4.    Read or follow the script during the live call Currently available **only on the Web Dialer** (desktop browser) **Mobile support coming soon**   - [Sales Training & Education](https://help.vintory.com/sales-training-education?hsLang=en#main-content) - 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