Reporting
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      Call Reporting

      A brief overview of Call Reporting

      Updated: December 09, 2024

      Call reporting is a powerful tool for tracking and analyzing your phone call data. It helps you monitor answered and missed calls, identify first-time and repeat callers, measure average call durations, and determine your top call sources and agents. 

      Accessing Call Reporting

      1. Navigate to Reporting: On the left-hand side from the menu, locate and click on the "Reporting" section.
      2. Select Call Reporting: At the top of the Reporting section, you will find the "Call Reporting" option. 

      Setting Up Your Date Range

      1. Choose Date Range: At the top of the call reporting page, you will see a date range selector. Choose your desired start and end dates to filter the call data.

      Understanding Call Data

      1. Toggle Incoming and Outgoing Calls: Toggle between incoming and outgoing calls to see the data separately for each type.

      2. Call Statuses: The dashboard displays calls by their statuses, such as:

        • Answered: Calls that were successfully answered.
        • Missed: Calls that were not answered.

      3. Average Call Duration: This metric shows the average length of your calls.

      4. Total Call Duration: This metric shows the total length of all calls during the selected date range.

      Analyzing Call Sources and Details

      1. Top Call Sources: Scroll down to see a list of your top call sources. This helps you identify where most of your calls are coming from.

      2. Detailed Call List: Further down, you will find a comprehensive list of all calls, including both incoming and outgoing. Each call entry provides:

        • Date and Time: When the call occurred.
        • Contact Name: Name of the contact if available.
        • Number Name: Name associated with the phone number.
        • Campaign Phone Number: Indicates if the call was linked to a specific campaign, such as a postcard or landing page.
        • Contact Type: Whether the call was answered or missed.

      3. Contact Details: Clicking on any call entry, which is a blue link, will take you to the contact's detailed information. Here, you can dive deeper into individual call details.