How to CC (Carbon Copy) and BCC (Blind Carbon Copy) for email composer in
Updated: August 19, 2024
Our email composer is equipped with the functionality of CC and BCC capabilities, providing a robust emailing experience. This feature allows users to effectively manage their communication by engaging multiple stakeholders in a single thread while preserving individual confidentiality. As an integral part of our user-friendly solutions, this feature continues to redefine user control in communication, in alignment with our commitment to offering feature-rich email experiences.
What is the CC and BCC capability in the Email Composer?
- The CC (Carbon Copy) and BCC (Blind Carbon Copy) capabilities in the Email Composer enable you to send emails to additional recipients.
- The CC function allows you to email additional recipients beyond the primary ones in the 'To' field. When you use the CC function, the email addresses of all recipients (primary and CC'd) are visible to all who receive the message.
- On the other hand, the BCC function also allows you to send emails to additional recipients, but in a more private manner. When you use the BCC function, the email addresses of the BCC'd recipients are hidden from all other recipients. This means that people who receive the email will not know that the BCC'd recipients are also receiving it, thus ensuring their privacy.
How to use the CC and BCC feature?
- Navigate to Conversation from the menu pane
- Select the conversation which you will be sending email or replying to existing email thread.
- Locate the CC and BCC fields alongside the regular "To" field. They are easily accessible and integrated seamlessly within the composer interface.
- Click on the CC/BCC field to expand (click it again if you want to collapse it). You can now enter the email addresses of the recipients you wish to CC or BCC. You can select an email address from the dropdown list (which contains all your contact emails) or manually type in a new email address.
Syncing Changes: The new feature also supports 2-way sync. Any changes to the email recipients (added or removed) in our system will be reflected in Gmail/Outlook and vice versa.
Replying to Emails: You can only do a "reply all" to any email with CC or BCC recipients. It's important to note that you cannot remove CC/BCC recipients in the middle of a thread.
FAQs
Q: Will a new contact be created if I add an outside email to the CC/BCC fields?
A: No, a new contact will not be created if you add an outside email to the CC/BCC fields.
Q: What happens if I add an existing contact’s email address in the CC/BCC fields?
A: If you add an existing contact’s email address in the CC/BCC fields, the conversation will only show under the primary contact’s thread (the 'To' recipient) and not under the thread of the CC/BCC contact.
Q: How can the CC/BCC feature improve my email communications?
A: By using the CC/BCC feature, you can efficiently manage your email communications by involving multiple parties, either openly or confidentially. This offers flexibility and enhances communication by keeping all relevant parties in the loop.